We deliver within the UK using Royal Mail or Parcel Force. We also deliver to Malta, Bermuda and the Falkland Islands at UK rates. If you wish the product to be delivered outside of these areas, please contact us before placing an order. Delivery within the UK is normally made within 5-7 working days. If the item is out of stock and delivery is likely to take over 30 days we will inform you of the expected delivery date and give you the opportunity to cancel the order.
If delivery by Recorded Delivery or Parcel Force cannot be made, the carrier will leave a delivery attempted card and it is the customer’s responsibility to liaise with the carrier for re-delivery or collection whichever is applicable. Estimated delivery times cannot be provided as this is a matter for the carrier.
We encourage you to provide a daytime delivery address. Please note we cannot guarantee next day delivery.
We aim to ship orders placed before 1230 pm on the same day the order is placed between Monday and Friday.
Note: Items are not shipped on Saturday, Sunday or Bank Holidays.
Postage & Packing (VAT added at Payment)
P&P is shown at payment.
Note: Orders over £1000.00 will be free of charge for P&P. Excludes orders with boats, sails or for official internal budget transfers.
Cancellation, Returns & Refunds
You can cancel your order at any point within 14 days of receiving the items by contacting us. Items must be returned in the original packaging and condition in order to obtain a refund (excluding delivery).
Should there be a problem with your order on arrival, please contact us within 30 days from receipt of the item. Discrepancies, faulty or damaged items on arrival cannot be rectified after that time.
We can only accept the return of items delivered after more than 30 days if they become faulty or defective through normal use. Only returns resulting from a defect, fault or an error on our part will receive a refund in full (including delivery).
Most refunds are issued on the payment method used at the time of purchase, unless otherwise agreed.
Customised (embroidered and printed) clothing cannot be returned or refunded unless defective, in which case a replacement item will be provided.
Please note that you will be responsible for the costs of returning the items to us unless we delivered the item to you in error, or if the item is damaged or defective.
Returns, refunds and transfer of ownership will only be arranged with the original customer (owner) and not third parties i.e. recipients of gifts.
The return address is -
1/49 HM Naval Base
Portsmouth PO1 3LT
If you have further questions, please email firstname.lastname@example.org or telephone 02392 723409. Our office hours are Monday to Thursday 0800 to 1600, and Fridays 0800 to 1400.